FAQ

We at Peaches Pastries’ feel that you have requested the perfect gift for your lucky recipient, and we want to ensure the best possible experience we can.


Our Guarantee

 

OUR GUARANTEE

Peaches Pastries’ products are all handmade and most are highly perishable. Our goal is to exceed your expectations. We guarantee our gift products to be of the highest quality, and we strive to maintain this quality throughout every delivery.

Refunds or Returns

 

REFUNDS OR RETURNS

If the purchaser believes we have not met our goal, please contact us within five business days of the delivery date on the order with enough information to allow us to understand the situation. We will make every attempt to correct any deficiency on our part through replacement of the item in question or refund of an applicable portion of the total price.

Our ongoing philosophy has been: If you are not satisfied with the condition of one of our selections, you can contact us  expect us to do the right and fair thing.

ADDITIONALLY

Since weight and dimensions and other information about the items are accessible on the website, the purchaser assumes all responsibility for ensuring that the size, color and so on of selected items are appropriate for the event at hand. Therefore, Peaches Pastries’ will not offer replacements or refunds for reasons of size, weight, color or disputes over value.

Cancel or make changes to an existing order

 

CANCEL OR MAKE CHANGES TO AN EXISTING ORDER

The easiest way to make a change to or cancel an order that has already been processed is to contact us.   A member of Peaches Pastries’ team will contact you to confirm the change.

Payment Methods

 

PAYMENT METHODS

We accept the following methods of payment for online orders: Credit Card and Pay Pal.

Sales Tax

 

SALES TAX

Texas sales tax applies when the customer resides in Texas. The tax is calculated on the cost of the item plus delivery charges.

Delivery Dates

 

DELIVERY DATES

You will be asked to select a delivery date at the time the order is placed. Deliveries are available year round from Tuesday through Saturday, with some exceptions around holidays.

Shipping Destinations

 

SHIPPING DESTINATIONS

Peaches Pastries’ delivers everywhere in the United States, including Alaska and Hawaii. We are unable to ship to PO Boxes or APO & FPO locations.

Packaging

 

PACKAGING

Your gift is specially packaged to arrive in perfect condition. Cakes are wrapped and cushioned to fit snugly in the box, and are protected with cold packs year round to prevent overheating while in transit.

Shipping

 

SHIPPING DETAILS

You can read more about our shipping policy here.